Standard Terms of Sale

1. Seller and scope

We are IMPACT DETECT LTD, registered in England and Wales (company number 12847612), of Unit 8 Riverside, Campbell Road, Stoke-on-Trent, Staffordshire, ST4 4RJ. Contact info@impactdetect.com for orders and cancellations, or support@impactdetect.com for technical support and faults.

These terms govern purchases directly from us through our procurement portal. A consumer is an individual buying wholly or mainly outside their trade, business or profession. Purchases from a distributor are governed by that seller’s terms. These terms do not amend or form part of our separate agreements with Motorsport UK or other governing bodies.

2. Orders and payment

Your order is an offer to buy. An automated receipt or payment receipt is not acceptance. A contract forms when we expressly confirm acceptance by email, or dispatch the goods, whichever happens first. Payment is due when ordering unless we agree otherwise in writing. If we cannot accept an order, we will promptly refund any payment.

Before acceptance, we may reject an order for unavailability, a pricing error or failure to meet the stated purchasing eligibility criteria. If an error is found, we will ask whether you wish to proceed at the corrected price or receive a refund. We will not change an accepted order’s price without your agreement. You must supply accurate purchaser, licence and delivery details and be authorised to use the payment method.

3. Prices and charges

Prices are in GBP unless stated otherwise. Applicable VAT, delivery charges and the total payable will be shown before you commit to purchase. Discounted or programme prices depend on the eligibility requirements disclosed before ordering. Payments are processed by Stripe; we do not store full card details.

For delivery outside the UK, you are responsible for import duties, destination taxes and customs charges unless checkout expressly includes them. Please check local import requirements before ordering.

4. Delivery, pre-orders and ownership

Delivery charges and the estimated delivery period will be shown before ordering. For pre-orders, the stated delivery period must be agreed when ordering; otherwise consumer orders will be delivered within 30 days. We will notify you of material delays. Estimates do not remove your legal rights to cancel for late or failed delivery.

Risk passes on delivery. For consumers, delivery means physical receipt by you or your nominated recipient; different legal rules apply if you independently appoint a carrier we did not offer. Ownership passes once we receive full payment. Please report missing or damaged deliveries promptly; a delay in reporting does not remove statutory rights.

5. IDR service life and use

Each IDR has a two-year service life starting on dispatch by Impact Detect. Activation, delayed installation or transfer of ownership does not restart or extend that period. A pre-order starts its service life on dispatch, not when ordered. The expiry status can be checked through the applicable IDR system. The stated service life is not a separate voluntary warranty and does not limit statutory rights, including rights concerning durability.

Fit, register and activate the device before competitive use, following the supplied instructions and applicable sporting rules. Activation clears records accumulated before activation, including packing and transport impacts. Protect the device and QR code; do not open, modify or attempt battery replacement. Report suspected faults or damage and follow any safety or recall instruction.

The IDR is a passive impact data recorder. It does not prevent injury, provide emergency alerts or diagnose medical conditions, and does not replace other safety systems. Sporting eligibility is determined by the relevant governing body. App, platform and incident-data use are governed by their separate terms and privacy information.

6. Cancellations, returns and refunds

Ordinary orders may be cancelled free of charge before dispatch. Special terms for genuinely bespoke orders must be agreed before ordering and cannot override mandatory rights.

For consumer online purchases of standard goods, you may cancel without a reason from ordering until 14 days after the day you receive the goods (or the last goods in a split order). Email us a clear cancellation statement; the optional form below may be used. Return goods within 14 days after notifying us. You pay the direct return cost for a change-of-mind return; we pay necessary return costs for goods that are faulty or not as described.

We will refund the goods and standard outbound delivery charge within 14 days after receiving the returned goods or evidence of sending them back, whichever is earlier. If you cancel before dispatch, we will refund within 14 days of your cancellation. Refunds use the original payment method unless otherwise agreed, with no refund fee.

For a consumer change-of-mind return, we may deduct only the actual loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where the law permits. Installation, activation or use may cause such a loss; they do not automatically remove cancellation rights. Our own testing, commissioning or arming before dispatch does not justify a deduction. Opening packaging alone is not a blanket reason to refuse a return.

Contact us for return instructions and, where practical, a returns reference. Prior authorisation or a reference is not a condition of exercising statutory rights. Consumer cancellation rights may not apply to goods genuinely made to your specifications or clearly personalised; routine testing, arming or assignment of a serial number does not make a standard device bespoke.

Business buyers have no statutory change-of-mind cancellation right. After dispatch, a voluntary business return requires our agreement. Any restocking or inspection charge will be disclosed and agreed before return, will reflect reasonable actual costs, and will not exceed 30% of the returned goods’ price. This does not affect remedies for faulty or misdescribed goods.

7. Faults and remedies

Goods must conform to their description and meet applicable legal standards for quality and fitness. Contact support@impactdetect.com with your order details, serial number and a description of the fault. We may reasonably request the device for assessment and will arrange necessary return costs where goods are faulty or not as described.

UK consumers normally have a 30-day right to reject faulty or misdescribed goods. Thereafter, rights can include repair or replacement and, where the legal conditions are met, a price reduction or refund. Remedies will be provided within a reasonable time and without significant inconvenience, at our cost as required by law. Business buyers retain applicable contractual and statutory remedies.

Damage caused by misuse, incorrect installation, unauthorised modification or external damage is not a manufacturing fault, but this does not excuse a defect for which we are legally responsible. Any additional voluntary warranty applies only if expressly offered. Nothing in these terms excludes rights that cannot lawfully be excluded.

8. Liability

Nothing excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, defective-product liability that cannot lawfully be limited, or any other non-excludable liability.

For consumers, we are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill. We do not exclude statutory remedies or liability for supplying defective goods.

For business buyers, to the extent lawful and reasonable, we exclude indirect or consequential loss and loss of profit, revenue, business, opportunity or anticipated savings. This does not remove the obligation to provide remedies for defective goods.

9. Events beyond our control

If an event beyond our reasonable control delays supply, we will notify you promptly, take reasonable steps to reduce its effect and resume supply as soon as practicable. This does not remove statutory delivery, cancellation or refund rights. If a substantial delay results, you may cancel the affected undelivered goods and receive a refund.

10. Privacy, changes and governing law

We process personal data as explained in our Privacy Policy at www.impactdetect.com/privacy-policy/. Accepting these sale terms is not consent to marketing. Applicable separate privacy and data-sharing arrangements govern app and programme data.

The version supplied with your order applies to that order. Updated terms apply to future orders. English law applies, with disputes heard by the courts of England and Wales; consumers retain mandatory protections and any right to bring proceedings in the courts of their home jurisdiction. Contact info@impactdetect.com with any complaint.

11. Optional consumer cancellation form

To: IMPACT DETECT LTD, Unit 8 Riverside, Campbell Road, Stoke-on-Trent, Staffordshire, ST4 4RJ;